RETURN & REFUND POLICY
There is a strict NO REFUND policy for digitizing fees.
Custom-embroidered items may not be returned or exchanged. No exceptions.
SHIPPING INFO
RSW will ship via standard USPS unless customer chooses expedited USPS shipping or UPS shipping at time of checkout.
We are not responsible for packages which are lost or damaged during shipping. Please choose the Route shipping protection option for insurance purposes.
All orders will ship from South Carolina. Local pick-up is available at one location in Cypress, Texas, if arranged prior to shipment.
PRODUCT INFO
If you have something particular in mind, we would love to discuss it with you.
All custom creations are individually priced and a deposit of 50% must be paid prior to moving forward with printing/cutting designs or ordering any blanks.
Important Fulfillment and Shipping Information
NOTE: This is not an in-stock item. This is a custom-made item.
MOST custom-made (print on demand) products will ship within 10-15 BUSINESS DAYS. Business days are counted as Monday - Friday only and the day of your order is not counted. Business days do not include weekends or holidays.
In-stock, ready-to-ship (RTS) items, while rare at RSW, will ship within 7 business days of your order. Pre-order items will ship as soon as we receive and decorate your items. If you have a time constraint, please let RSW know prior to placing your order. If you are ordering both regular and pre-order items, know that we may hold all items and ship them at one time, unless you place two separate orders.
Embroidery is a time-consuming decorating technique and typically takes longer to complete than printed items.
Blank items or design prints may not be on hand at the time your order is placed. The above stated turnaround time helps to account for delivery of items from our suppliers.
"Shipping" time, is NOT delivery time. Once your package leaves Rabble and is given to the shipping agent, we cannot control the time it will take for you to receive the delivery.
All orders will ship from South Carolina. Local pick up is not available in SC. Items typically ship via UPS unless you specifically request another option.
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